Merchants

How to get started?

This video will guide you through the Merchant setup process. You can also read all the steps below.

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You must add a store to make your business visible on the map!

Step 1: Register your eCredits eWallet App Account

• Download the eWallet App from the App Store or Google Play
• Open the app and click "Sign Up"
• Enter your email and password. Accept the Terms of Service and Privacy Policy
• You'll receive a confirmation code via email. Enter this code in the app to complete the account creation process

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IMPORTANT: DON’T FORGET THE SEED PHRASE!

The Seed Phrase is a 12-word security key in a specific order for the eWallet App. It’s generated during the initial registration process. If you didn't set up the Seed Phrase during registration, you can find and manage it in the "Settings" section of the app. Remember to store the Seed Phrase in a secure place, keeping it hidden and inaccessible to others. Sharing any part of the Seed Phrase or your PIN/password can lead to unauthorized access to your private keys and assets (ECS, ACT) in the eWallet App.

Step 2: Set Up your eCredits Business Account

• Visit portal.ecredits.com
• Provide your email address and set your password.
• Check your email for a confirmation code and enter it in the eWallet App.
• Choose the account type "Create Merchant profile" when prompted.
• Set up your business details. If you are a Cashback Partner, connect to your myWorld Account.
• Choose your Business Subscription and activate it in the "Subscriptions" tab.

Congratulations! You are now an eCredits Merchant!

Business Subscription Plans

Depending on your or your business’ needs, you can choose a Basic Business Subscription or a Premium Business Subscription. A Premium Business Subscription is recommended if you have several stores you would like to accept eCredits (ECS) at with half the Transaction Cost of the Basic Business Subscription.

Additionally included in the Premium Business Subscription is the following:

• Multiple stores
• 0.5% Transaction Costs
• User Management System in the Web Portal
• eCredits Cashier App (running on smartphones, tablets and notebooks)
• Exclusive marketing tools, including the Deals functionality, which allows you to communicate special offers in the eWallet App to eCredits Users. The price of this Subscription Plan is €99 per year (excl. VAT). The Premium Business Subscription is a yearly subscription that has to be renewed at expiry.

A Basic Business Subscription is best suited for Merchants with one store that are not looking for further functionalities that will accompany the ECS transactions and the exposure in the eWallet App map. Included in the Premium Business Subscription is the following:

• One store
• 1% Transaction Costs This Subscription Plan is free of charge and is not limited in duration.

Both subscription plans ensure access to the eCredits Academy, where you can learn more about eCredits, incentive programs for you and your customers, Merchant tools, and other eCredits topics. Enroll in the eCredits Academy Merchant Courses here. Currently, the Merchant course is available in English and Italian.

For more on the registration and setup process, refer to this video tutorial

Step 3: Exchange Authentication

Next, connect your eCredits account to your Blocktrade account. Blocktrade is a third-party exchange provider that provides several features, such as Instant Trade, in the eWallet App.

• Visit https://blocktrade.com/
• Click "Sign Up"
• Choose the option to create a "Business" account and select the legal type of your business.
• Complete the AML questionnaire and provide your personal information.
• Complete the KYC process and click "Submit company documents."
• You will receive an email from Blocktrade with instructions on what documents to provide.
• Send the requested files to Blocktrade for verification.
• Wait for their approval message or further instructions. The verification process may take up to two business days.

Step 4: Accepting ECS and the Checkout Process

To request ECS at the point of sale, you can use either the eCredits Cashier App or your eWallet App.

If using the Cashier App:

• Enter the total amount of the purchase. Tap "Continue" to generate a QR code.
• Ask your customer to scan the QR code with their eWallet App.
• The customer can review the amount and confirm the transaction.
• You will receive confirmation of the successful transaction in your Cashier App. Both you and your customer will receive eActivity (ACT) rewards for the transaction. As a Merchant accepting ECS, you will receive a Transaction Bonus of 50% of the paid transaction fees in (ACT).

How can I get support ?

In the Support Portal, you can find FAQs and additional help and tutorials on all eCredits topics. You can also use keywords to look for a specific topic. If you can't find what you are looking for, you can submit your questions to the eCredits Support Team using the “Request Help” button. Support staff is on duty Monday to Friday, 9:00 am – 5:30 pm (GMT+3). Currently the Support Portal is available only in English.

List of eCredits Applications for Merchants

Application	Link	About
eWallet App	Apps	Cryptocurrency acceptance Transaction overview Refunds and approval requests management Multiple stores overview The key to eCredits assets
eCredits Web Portal	portal.ecredits.com	Transaction overview Automatic report generation and delivery Store management Profile, VAT settings etc. Invoice and subscription management
eCredits Cashier App	In the Web Portal, go to “Dashboard” or “Transactions” and click “Receive Payments” in the upper right corner.	Transaction overview Request ECS and ETH at the point of sale in exchange for goods or services Runs on smartphones, tablets, and notebooks
eCredits Academy	academy.ecredits.com	Access to educational content, 24/7 New courses published regularly
eCredits Support Portal	support.ecredits.com	FAQ section Topic-related information about eCredits Support contact form

Instant Trade

Instant Trade is a third-party exchange feature integrated that allows Merchants to convert cryptocurrency (ECS and ETH) to fiat (EUR) instantly.

To enable Instant Trade:

• Log into the eWallet App using your Business Profile.
• Tap the "Assets" tab and then "Exchange".
• Enter your Blocktrade account details and tap "Log in".
• Log in to the Web Portal. Go to "Business Settings" and select "Account Settings".
• Click "Enable" to activate the Instant Trade feature.
• Review and accept the Terms and Conditions.
• You will receive a message instructing you to confirm the activation in your eWallet App.

Managing Multiple Stores

In the eCredits Web Portal (in “Settings”, under “Stores”) you can create new and manage your existing stores and online shops. You can see and edit the details of each store, including the logo, description, store address, opening hours, and the website configuration. This information will be accessible to your Consumers on the map in the eWallet App.